Masterclass for Moderna Museet Malmo staff, May 2025. Photography by Malin Palm.
Training + masterclasses
Audience Engagement & Visitor Experience training
Confident, empowered teams bring exhibitions to life—making museums and galleries more inviting, inclusive, and inspiring. A positive visitor experience provides the foundation for meaningful audience engagement, which then encourages active participation and a deeper connection.
Each organisation is different, so the training I offer is bespoke and tailored to your situation. We have a conversation first.
Whether you’re building a new team or revitalising an experienced one, my training develops confidence, empathy, and new skills around audience engagement and visitor experience.
Masterclass in Audience Engagement + Visitor Experience
Focused on active listening, rapport-building and questioning, the Masterclass also supports strategic thinking around interpretation, understanding audiences, accessibility, alongside challenging assumptions and managing tricky interactions.
It includes:
• a bespoke 3.5 hour masterclass at your museum or gallery
• one-to-one sessions with key staff
• A follow-up day (team development or leadership support, in person or online)
Masterclass for Moderna Museet Malmo staff, May 2025. Photography by Malin Palm.
Very hands-on, tangible, and easy to apply to our work.
ART EDUCATOR / MODERNA MUSEET, MALMÖ
I also appreciated the meeting in the afternoon. Had the space and opportunity to discuss many issues that are relevant to our workplace. Thank you for your wise input.
EVENT COORDINATOR / MODERNA MUSEET, MALMÖ
Masterclass for Moderna Museet Malmo staff, May 2025. Photography by Malin Palm.
Visitor Experience training
Grounded in research and developed at Tate, this dialogue-based training repositions visitors as active learners and participants around contemporary art.
A 2.5 hr training session, delivered on-site, this is designed for invigilators, volunteers and front-of-house staff. It focuses on:
• Framing stronger questions
• Using accessible language
• Encouraging open-ended conversations
• Dealing with challenging visitors
The Goulburn Regional Art Gallery team benefitted enormously from Gill’s Audience Engagement Training held onsite at the Gallery.
Gill brings with her a wealth of professional experiences in diverse institutions. She developed and facilitated the seminar with a deep understanding and empathy of the day-to-day professional experiences and interactions of the Gallery team in communicating and enlivening contemporary art with the general public. Gill used practical real-world examples that were relevant and facilitated hands-on activities that engaged participants.
The team left the seminar feeling encouraged and inspired in their work, with some refreshed skills in how to meaningfully engage with a range of audiences and participants.
YVETTE DAL POZZO, DIRECTOR / GOULBURN REGIONAL ART GALLERY
Visitor Experience training at Goulburn Regional Gallery, Sept 2025, Photo Gill Nicol
ACKNOWLEDGEMENT OF COUNTRY
I live and work on the unceded land of the Darug and Gundungurra Peoples.
I recognise and celebrate the histories, diversity, creativity, resourcefulness and endurance of the First Peoples of Australia – the Aboriginal and Torres Strait Islander Peoples.
